Frequently Asked Questions

Got a lot of question to ask? Feel free on the FAQ that is frequently asked by others. You can get all the answers from here.

FREQUENTLY ASKED QUESTIONS

We do provide working hour support from Monday to Friday 9am to 6pm. We commit to response to all your enquiry within 8 working hour.

Yes, we do provide the maintenance services to our client. Our maintenance services are included the website design, website maintenance, website bug fixing (if any). There are 2 ways of costing. First is the maintenance by task. In this maintenance mode, we charge RM150/hour. Let say the task is less than 30 minute, we will accommodate to min 1 hour, then only we will charge you. Second is the monthly maintenance; where we will charge at min RM1800/year for the website update, content update, picture touch up, website festival design. More information, feel free to check details at:- Website Maintenance.

 

It is depend on which packages that you choose. The renewal fess started at RM500/year. Details of the renewal fees will be shown in the package that you select.

Yes, we can build that. However, delivery date of the project will have to delay. This is because we do not know how is your hosting look alike. Is it suitable for our environment and is that ok for the development? All this is quite depend on case by case basis. Please note: Is the whole website is hosted under your hosting, we will not provide guarantee on the website after development. This is because we do not know whether if anyone have touch the website or not. It is very hard to debug if let say the source code being touch by third party.

Yes, all the website that we build are mobile responsive. There should not be any issue.

Yes, we do. We have the reseller package for those who like to become our reseller. Please contact us to discuss more.

No, as long as there are some customization work, we will consider it to be custom work. And therefore, the price will be higher.

Feel free to contact us at the support. You can send your enquiry and question to us. We have support team that able to assist you. They are well train to help you.

Each of the design have different price. You can get the final price on the theme itself. You can see the price of the product, development period, features and add-on that available. All the pages and demo is available to help you to make decision.

We simplify the whole website design process. We divide all process into 2 major parts to customer and developer. We minimize the long communication, simplify the content enquiry process, checklist for customer to well prepare the content for the website, and easy update system. All needed files is well prepared before we can start the project.

Cartforest is an online platform that is use to help SME in building website design and ecommerce design at affordable price. Although the price is low, the qualities are incomparable. Website can be deliver in very short period within 5 working days.