FREQUENTLY ASKED QUESTIONS
We do provide working hour support from Monday to Friday 9am to 6pm. We commit to response to all your enquiry within 4 working hour.
Yes, we do provide the maintenance services to our client. Our maintenance services is include the website design, website maintenance, website bug fix if any. There are 2 way of costing. First will be maintenance by task. In this maintenance mode, we charge RM150/hour. If lets say your work is less than 30 minute, we will accommodate to min 1 hour, then only charge you. Second is the monthly maintenance where will charge at min RM500/month for the website update, content update, picture touch up, website festival design.
There are RM500/year for the renewal. For the first year will be free. The renewal is for the domain name and hosting renewal.
Yes, we can build for that. However, delivery date of the project will have to delay. This is because we do not know how is your hosting look like. Is that suitable for our environment? Is that ok for the development? All these is quite depends on case by case basis. Please note: is the whole website is hosted under your hosting, we will not provide guarantee on the website after development. This is because we do not know whether got someone touch the website or not. It is very hard to debug if lets say the source code being touched by third party.
Yes, all the website that we build already mobile responsive. It should not be any issue on that.
Yes, we do have the reseller package for those who like to become our reseller. Please contact us to discuss more.
No, as long as there are customization work to do, we will consider the work to be customization work. And therefore, the price will be higher.
Feel free to contact us at the support page. You can send your enquiry and question to us. We have support team that able to answer your question. They are well train to helps you.
Each of the design have different price. You can get the final price on the theme itself. You can see the price of the product, development period, features and addon that available. All the page and demo is available to helps you make decision.
We simplify the whole website design process. We divide all process into 2 major part to customer and developer. We cut down the long communication, simplify the content enquiry process, checklist for customer to well prepare the content for the website, and easy update system. All needed files is well prepared before start the project.
Cartforest is an online platform that is build to helps SME in website design, ecommerce design at the affordable price. Even the price is low, but quality cannot be compromised. Website can be deliver in very short period that is around 5 working day.